When packing each item, ask yourself if you would buy that top/those pants/shoes or any other item in its current condition, for yourself. If the answer is no then the odds are we won’t want to either.

Once we have bagged your items they go directly to the end buyer. For this reason we cannot accept any clothing, footwear or accessories with excessive wear/tears/stains/damage. Pop your clothes in the wash before bagging them to remove any non-permanent marks to ensure they get accepted.

Place shoes and accessories in a separate bag to the clothing to speed up your quality check process, and if the shoes have laces tying them together so they are paired also helps. Giving shoes a quick wipe down before you bag them  to remove any non-permanent marks can ensure they get accepted.

Ensure all clothes are not inside out as this can slow down the quality check process taking more time than you would like.

Check the pockets on jackets/coats/bags have been emptied prior to collection or drop off to ensure you don’t leave any valuables in them.

Sorry, we CANNOT accept logo’d or non logo’d  School, work or (local) sports uniforms.

Socks, underwear, and nightwear often slip into the bags upon inspection and unfortunately unless these items are new and have not be worn we cannot accept them so please ensure these items are not in your bags.

We love soft toys! Don’t forget to include these if you have any lying around the house collecting dust.

REMEMBER IF SOMEONE ELSE CAN LOVE IT AND WEAR IT THEN WE CAN BUY IT!